Simply browse our collections, select the product and size you require, and add it to your basket. Once you're ready, proceed to checkout and follow the steps to complete your order.

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to make changes.

Yes. After placing your order you will receive an email confirmation with your order details.

Equithread currently ships to United Kingdom addresses only.

Orders are typically processed within 3-5 business days before dispatch.

Orders containing personalised items require additional preparation time and are processed within 7-10 working days.

Once dispatched, delivery typically takes 1-3 working days.

• Free UK delivery on orders over £99
• £5.79 standard delivery for orders under £99

Shipping costs are displayed during checkout before you complete your purchase.

Yes. Once your order is dispatched, you will automatically receive a tracking number via email so you can follow the progress of your delivery.

If your order has not arrived within the expected timeframe, please allow up to 12 working days from dispatch before reporting it as lost.

If it still has not arrived after this period, please contact us and we will investigate with the courier.

You can request a return within 28 days of receiving your order, provided items are unused, unworn, and in their original packaging.

Unfortunately, personalised or customised items cannot be returned unless they are faulty or incorrect.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Equithread offers a curated range of high-quality clothing and footwear, including Hunter, Cutter & Buck and Muck Boots. All suitable for everyday wear, outdoor environments and equestrian settings.

Always follow the washing instructions on the garment label. In general, we recommend washing garments at 30°C and avoiding tumble drying to help preserve fabric quality and embroidery.

Our personalisation methods are designed to be durable and long-lasting when cared for correctly. Following the recommended washing instructions will help maintain the appearance of embroidered or printed garments.

Yes. Boots can be returned within 28 days of receipt provided they are unworn, in original condition, and in the original packaging.

We recommend trying footwear indoors on a clean surface to ensure the size is correct before use.

Yes. We regularly supply clothing for teams, businesses, and organisations.

If you require a larger quantity of items or customised garments, please contact us and our team will be happy to assist.

Yes. Please email our team with details of the products and quantities you require and we will provide a quotation.

If you have any questions about an order, delivery or product, please contact our team.

Email: sales@equithread.co.uk

We aim to respond to all enquiries as quickly as possible.