Refund policy

At Equithread, we want you to be satisfied with your purchase. Please review the information below before requesting a return.

Returns Eligibility

You have 28 days from receiving your order to request a return.

To be eligible for a return, items must:

Items that do not meet these conditions may not be eligible for a refund.

Personalised Items

Items that have been personalised, embroidered, printed, or customised cannot be returned unless they are faulty or incorrect.

Please ensure you check sizing, colours, and personalisation details carefully before placing your order.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible.

Where a fault is confirmed, we will offer one of the following:

We may request photos or further information to assess the issue before arranging a return.

How to Request a Return

To request a return, please contact our customer support team with your order number and reason for return.

Our team will provide instructions on how to return your item.

Please do not return goods without contacting us first.

Return Shipping

Unless an item is faulty or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked or insured delivery service, as Equithread cannot be responsible for items lost or damaged during return transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method
Please allow 5-10 working days for the refund to appear in your account, depending on your payment provider.

Shipping charges are non-refundable unless the item is faulty or incorrect.

Exchanges

If you require a different size or product, please contact us and we will arrange an exchange where possible, subject to stock availability.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

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